Stock Availability & Order Cancellations
Out of Stock Items: The provision of goods and services on this website is subject to availability. If an item you ordered is unavailable, we will issue a full refund within 7 days.
Cancellations by SAMP Records: We reserve the right to cancel an order for which payment has already been received. This typically only occurs if stock is insufficient or if the quality of the item does not meet our strict standards upon final inspection. If we cancel your order, you will receive a full refund with no deductions.
Vinyl Records
While manufacturing defects on brand-new vinyl are uncommon, they do occasionally happen. If you believe your new record is faulty, please contact us within 7 days of purchase, but please note first:
Playback & Turntable Compatibility
Historically, we find that the vast majority of skipping issues on new records are related to playback equipment rather than a defect in the vinyl itself.
The Issue: Many mass-produced, plastic-mould, or “suitcase-style” turntables with built-in speakers (such as Crosley, ION, and Volkano) lack adjustable counterweights and may have tracking issues. Their tonearms often struggle to track dynamic passages—particularly bass-heavy segments—causing the stylus to jump and the record to skip.
Our Policy: If your record is skipping on one of these systems, we require that you first test the record on a standard turntable with an adjustable counterweight (that is not one of the brands above), or to take it to Mr Vinyl for testing.
Warped Vinyl
Due to the nature of the vinyl manufacturing process, minor warping can occur from time to time and is considered normal.
Minor Warps: Cosmetic warps that do not affect audio playback are not considered a substantial fault and do not qualify for a replacement.
Severe Warps: If you believe a warp is severe enough to affect playback, please send us a short video of the record playing so we can advise further. If a severe warp is confirmed, SAMP Records will arrange for our courier to collect the record. Depending on the severity, we will either professionally flatten it using our Orb Vinyl Record Flatteners or replace it.
How Vinyl Returns Work:
Assessment: When you contact us, we may request details, photos, or a quick video of the record playing to help us diagnose the issue.
Resolution: If the record is found to be faulty, we will issue a replacement or a store credit.
Shipping: SAMP Records covers the return courier costs for faulty records. We will book a collection on a day you are available. We kindly ask that you securely package the record in its original shipping materials or wrap it safely in bubble wrap to protect it during transit.
3. Gifts & Unwanted Items (Change of Mind Exchanges)
Received a duplicate record or an unwanted gift? We are happy to exchange it for something else or issue a store credit, subject to the following conditions:
Condition: The item must be completely unopened, factory-sealed, and in pristine, resaleable condition. We cannot exchange any record where the shrinkwrap or seal has been broken or tampered with.
Timeframe: Please contact us or take the item to Mr Vinyl within 14 days of the original purchase.
Shipping Costs: For unwanted gifts or exchanges, the customer is responsible for all return shipping costs to get the record back to SAMP Records, as well as the courier fees for the replacement item. Alternatively, you can drop it off at Mr Vinyl for a direct swap at no extra cost
